Acceptable Use Policy

This Acceptable Use Policy forms part of the Terms of Service. It applies to everyone who uses a Sonaris workspace, site, storefront or form.

You must not use Sonaris to

1. Break the law, or help anyone else to, including consumer protection, data protection, electronic marketing, export and sanctions law.
2. Infringe anyone's intellectual property, privacy or other rights.
3. Send unsolicited marketing, or email people without a lawful basis, contrary to the UK Privacy and Electronic Communications Regulations 2003 (PECR), UK GDPR or equivalent law. In particular:
   • send marketing only to people who consented to hear from you, or to existing customers under the soft opt-in (they bought or negotiated to buy from you, the marketing is about your similar products or services, and they could opt out when you took their details and in every message since);
   • do not upload or email purchased, rented, scraped or harvested lists, or lists shared with you without the people's permission;
   • record where each contact came from and your lawful basis before sending them marketing;
   • identify yourself as the sender, include a valid postal or contact address, and honour unsubscribes promptly;
   • keep bounce and spam-complaint rates low. We may pause sending automatically when they are high.
4. Sell or advertise anything illegal, counterfeit, stolen or unsafe, or any of the following: weapons, ammunition or explosives; controlled drugs or drug paraphernalia; tobacco, vaping or alcohol products without the licences and age checks the law requires; adult sexual content or services; gambling; financial products, investments, cryptocurrency or money services; prescription medicines or medical devices; personal data; or anything Stripe's restricted business list prohibits.
5. Publish content that is defamatory, hateful, harassing, threatening, sexually exploits children, promotes terrorism or violence, or is deliberately misleading.
6. Collect special category data (for example health data) or children's data without a lawful basis and appropriate safeguards.
7. Upload malware, phish, or attempt to gain unauthorised access to any system or account.
8. Probe, scan or load-test the Service, bypass its limits or security controls, or interfere with other users.
9. Use AI features to create content that breaks this policy, to impersonate real people, or to make decisions with legal or similarly significant effects on people without human review.
10. Resell the Service, or use it to build a competing product, without our written permission.

Reporting and enforcement

Report abuse, including a storefront selling prohibited items, to [email protected]. We may remove content, pause sending, unpublish a site or storefront, or suspend a workspace to stop a breach or a risk to others. We will tell you what we did and why, and you can ask us to review it by replying to that notice.